Customer Support

The steps:
  1. Greeting
  2. Learn about the problem
  3. Reproduce the problem and agree with the customer
  4. Try the problem
  5. Locate problem resolution proposals
  6. Select solution
  7. Execute solution
  8. Verify solution
  9. Agree with customer that problem has been solved
The problem life cycle
The problem life cycle

Creative Commons License  Last change: Monday, December 8, 2003 1:53 pm
 Unless otherwise expressly stated, all original material on this page created by Diomidis Spinellis is licensed under a Creative Commons Attribution-Share Alike 3.0 Greece License.